On August 18, 2026, BTS’ RM became the focus of online discussion after a Hanpass employee posted details about recognizing an account with a matching name and date of birth in their database. Her social media handle is named Nazia Islam Worthy.
Nazia identified herself as a country manager at the fintech firm specializing in overseas remittances and currency exchange. She expressed excitement in posts that allegedly linked the account to BTS’ RM. She later commented in ways that suggested awareness of additional personal contact details, though she stated she would not share them.
The posts appeared on her personal social media accounts the same day and quickly drew widespread backlash from BTS fans. Screenshots circulated showing the initial message about the Hanpass account along with her job title, followed by related comments.
Fans treated the content as an alleged unauthorized reference to private customer information obtained through her professional role. On August 18, 2026, Nazia posted an apology on her social media. She explained that she had made the original post impulsively after seeing the matching name and date of birth. She said she deleted it shortly afterward once she recognized the potential privacy concerns.
In the detailed statement, she noted that further review showed the account details did not fully align with confirmed information about BTS’ RM. She pointed to the driving license used for account creation in 2020 and compared it to when RM obtained his own license.
She also pointed out that the lack of a clear photo on the documents and the common names led to the confusion. She took responsibility for the initial assumption and the post, stating that it was a personal mistake unrelated to any confirmed identity.
In the hours that followed, fans reported the matter directly to Hanpass through tagged posts on the company’s official accounts and emails to contact@hanpass.com. Some also forwarded details to HYBE’s artist protection channels. Hanpass later responded to their email.
Many users tagged Hanpass accounts, requesting an investigation and appropriate action.
Demanding action over this incident, one fan said:
“Hello, @HANPASS1 @HanpassMY @Hanpasspurchase , one of your employees is invading a celebrity’s personal info, a privacy violation. Please take the appropriate action against this unprofessional behavior.”
As the news spread, several fans started calling out the employee.
More fans continue to report the employee to Hanpass while some question why the idol is being targeted. Another fan called this “crazy.”
What did Hanpass say about BTS’ RM’s alleged information leak?
On August 19, 2026, a fan account that had contacted the company shared Hanpass‘s official written reply. The company stated that it had received and reviewed the report. They confirmed that the employee’s personal social media activity and private conduct were unrelated to official business.
They also said they would not overlook anything that could compromise their service reliability or lead to misunderstandings from unauthorized information leaks. Hanpass concluded, stating:
“We hereby inform you that we have immediately commenced an internal audit on this matter and are strictly proceeding with the explanation process and personnel measures for the employee in question.”
Alongside privacy concerns, some fans pointed to Nazia’s social media activity as evidence of intense fan behavior toward BTS members. Posts and images showed her participation in album purchase raffles through her account, claims of following members such as Jimin at airports, and activity related to Taehyung‘s schedules.
These things led to allegations that she’s engaging in sasaeng behavior.
Further response regarding the investigation is awaited.
Edited by Toshali Kritika